Deposit Policy
Deposits are valid for a period of 30 days. After this timeframe, your deposit will be forfeited, and the item(s) will be returned to inventory for resale. If you require additional time for pick-up or wish to arrange delivery of your item(s), please reach out to one of our representatives to discuss your options. Sun Coast Restaurant Supplies cannot be held responsible for any deposits forfeited after 30 days due to a lack of communication from the customer. Should a customer request a refund for an item held with a deposit, a 30% restocking fee will apply. The remaining balance will be refunded to the customer.
Payment Policy
Sun Coast Restaurant Supplies accepts a variety of payment methods, including Visa, Mastercard, Discover, AMEX, cash, checks, ACH payments, and wire transfers. Debit or credit cards sales may take up to 24-48 hours to process before equipment can be released. If you choose to pay by check, please be aware that all checks must clear within 7 business days before any merchandise can be shipped or picked up.
What is Our Return Policy?
All sales are final! We strongly advise customers to carefully inspect items upon receipt of shipment or delivery. If you notice any damage, do not sign for the item. Sun Coast Restaurant Supplies will not be held responsible if the customer signs for a damaged item. Additionally, Sun Coast Restaurant Supplies is not liable if the merchandise does not fit in the intended location at the customer’s premises, if the customer inadvertently orders the wrong item, or if they fail to communicate any necessary approvals required in their state and county. The customer assumes full responsibility for their orders. In the event that a new item is damaged or appears to be broken upon delivery, please have the driver return it. All sales are final, and Sun Coast Restaurant Supplies does not offer refunds. However, Sun Coast Restaurant Supplies will issue store credit for all new items returned within 7 business days.
Exchanges are permitted only within 7 days of purchase and require the original receipt. Returned merchandise must be unopened, undamaged, and in its original condition. No exchanges will be processed without a receipt. Please be aware that a 30% restocking fee will apply to all new returned items, with no exceptions. Sun Coast Restaurant Supplies is not responsible if merchandise does not fit through doorways; it is the customer’s responsibility to ensure that all items will fit in their space. Exchanges for parts, standard orders, special orders, or electrical items are not allowed. Shipping fees are not included in the price of items unless explicitly stated. By purchasing any item(s) from Sun Coast Restaurant Supplies, you are agreeing to our policies, terms, and conditions. Sun Coast Restaurant Supplies cannot be held liable if the customer has not read these policies, terms, and conditions. It is the customer’s responsibility to review our policies before making a purchase in-store or online.
ETA on Standard & Special Orders
Sun Coast Restaurant Supplies disclaims any responsibility for delays related to standard or special orders. Each order is provided with an estimated time of delivery; however, please be aware that this estimated time of arrival (ETA) is not guaranteed and should be regarded as an approximation. Delays can occur when placing an order. If an order surpasses the ETA, Sun Coast Restaurant Supplies will not be liable or accountable for these delays regarding standard or special orders. Please note that there are no refunds, exchanges, or returns permitted for standard or special orders.
Cancelation Policy
All cancelations on standard, or special order are subject to a non-refundable 25% cancelation fee.
Sales Tax Policy
If you possess a tax-exempt form, please email it to us at info@coneyislandre.com. Tax-exempt status applies to all churches, temples, government facilities, hospitals, schools, and equipment dealers. Kindly ensure that you provide us with an up-to-date tax-exempt form. Please note that restaurant tax-exempt forms are not accepted for equipment purchases; they are only applicable for the purchase of food and related items. Sun Coast Restaurant Equipment will not be held liable if a customer fails to communicate their business address to our staff. The responsibility lies entirely with the customer. If, after making a purchase, the customer informs our staff that their business operates in another state, Sun Coast Restaurant Equipment will refund the full tax amount applicable to that state as store credit.
Warranty Policy
All new items come with a warranty provided by the manufacturer. Sun Coast Restaurant Supplies is not liable for any damages or defects associated with new items. Warranty claims must be directed to the manufacturer of the new item. Please note that warranty service cannot be processed without a receipt. If you’ve misplaced your receipt, please contact us, and we will promptly resend it to you via text message, email, or in person from our POS Station.
Used items are covered by a 30-day warranty from Sun Coast Restaurant Supplies, applicable only to the motor or compressor unless specified otherwise. Customers are responsible for any associated parts and labor costs. Additionally, Sun Coast Restaurant Supplies will not be held responsible if a customer fails to specify the delivery area for the item being sent.
How To Return An Item
To return an item, please ensure it is in its original, unopened, and undamaged condition. If the item is new, kindly return it in its original packaging. You can bring the item back to one of our stores, or you may call to arrange a pickup from our company. Please note that a 30% restocking fee will be applied to your order, and you will receive store credit for an exchange. This store credit will be valid for 7 days. For further details on returning an item, please contact us at (904) 534-2576.
DBA: SUN COAST RESTAURANT SUPPLIES
A CONEY ISLAND RESTAURANT SUPPLIES LLC COMPANY